Postbank has issued an apology to R350 social relief of distress (SRD) grant beneficiaries after payments were not made on Wednesday due to system glitches.
Many of the made their way to the SASSA payout points at supermarkets such as Boxer and Pick n Pay hoping that they would receive their long-awaited money, only to be turned back after being informed that the system was offline because of system glitches.
“Postbank wishes to apologise to customers experiencing difficulties with SRD350 withdrawals within retail. This is due to the connectivity disruptions within our SRD350 payment services platform. Our IT teams have been tasked to re-establish connectivity as a matter of urgency and some transactions are already going through successfully. We are working on regaining full services availability as we take any disruptions seriously,” said spokesperson Bongani Diako.
Diako said Postbank and ATM transactions were fully operation. He also dismissed rumours that SA Social Security Agency (Sassa) gold cars were no longer useable.
“Sassa gold cards are fully functional, and customers are able to perform transactions via all payment channels that include ATMs, SA Post Office branches as well as payments and withdrawals within retailers.
“We reassure all customers and stakeholders that their overall experience of Postbank and the service we offer remains our top priority and we apologise for any inconvenience cause,” Daiko added.
Source: Fin24, Times Live, Briefly, image from Twitter