The Shoprite retail group is changing things up for their customers.
Sixty60 delivery service gets updates
In a new plan to better the customer experience, Shoprite has shared what its vision is for the store. This includes some changes in its delivery experience as well.
Right now, Shoprite shared that they aim to better the sixty60 delivery app experience by having more accurate delivery times. In essence, their goal is to live up to the name of the app and have goods delivered in 60 minutes.
Presently, these plans are expected to be rolled out in the coming months. However, these plans are currently in motion so that these changes can take place as soon as they’re able to.
So, these changes include faster delivery times, fresher stock, better store layout, and shorter queues.
According to BusinessTech, the change in delivery times will include the packaging times and delivery times that are best suited to the driver. As mentioned before, this would consider a more accurate timing for your groceries to arrive at a destination.
Changes to Shoprite
Thus far, the sixty60 app has been rolled for at least two years after the coronavirus pandemic prompted people to look at different ways of limiting the spread of the virus.
While the Shoprite app has been in existence for a long time, the retail group is seeking to actively better the shopping experience. For its shoppers and employees alike.
With that being said, Shoprite aims to keep better track of its fresh stock. This means that they will keep track of the products that are in extreme demand. So they are able to notify their stock providers. In order to control the availability of different products.
In terms of store layout, Shoprite will be altering the layout of its store by changing the layout and the placement of its tills. As well as applying machine learning to store plans.
“Teams are using machine learning to create 3D store tours, which in turn assists with improving store discipline, visual merchandising and developing future store design templates – all to enhance the customer journey through a store,”
Lastly, Shoprite aims to limit the waiting times in queues. They will also incorporate an algorithm that will anonymously track the waiting times of customers in a queue.
Source: BusinessTech