Jetour reports 97 to 98% parts fill rate in South Africa

Repair turnaround times at Jetour dealerships in South Africa average 28 days, according to dealer management software Automatrix. Across automotive brands in the country, the average ranges from 22 to 48 days.

Parts shortages and long waiting periods have often put aftersales in the spotlight in South Africa. Jetour South Africa says its parts supply plan was set up before the brand entered the local market in 2024, with investment in infrastructure, stockholding and distribution. Head of Marketing Shaun Steynberg says brands should be “assessed on their own merits and performance, rather than grouped together simply because they share a country of origin”.

Jetour turnaround times and dealer survey results

The 28-day figure places the brand towards the faster end of the range and makes it the leading Chinese brand on this measure.

Further support comes from the 2026 NADA Dealer Satisfaction Index, which measures franchised dealers’ experiences with their manufacturers and importers. Of Jetour dealer respondents, 95.5% said service and major parts availability was at acceptable levels, while 97.7% confirmed parts arrived regularly and on time. The parts delivery and ordering systems scored 85% and 84.1% respectively.

Midrand parts distribution centre

Before its first vehicle was sold locally two years ago, the company had already built a 5 000m² parts distribution centre in Midrand, Johannesburg. It holds thousands of unique product codes across all current models and serves more than 55 dealerships nationwide, using inventory management technology, real-time tracking and a picking and dispatch system.

“Parts availability and aftersales support were never aspects we intended to address once we had established ourselves in the market,” Steynberg says, adding that they formed part of planning before the local launch.

Jetour parts fill rate and expansion plans

In 2026 the fill rate reached between 97% and 98%, meaning almost all parts requested by dealers could be supplied from available stock. This reduces back orders and helps shorten waiting times for customers needing replacement components.

As the local range and dealer network grow, Jetour South Africa says it will scale its parts inventory and distribution in line with demand. More information is available at www.jetour.co.za.

Supplied by QuickPic (Jetour)

This story is based on aggregated news, press release(s) or other sources and was prepared with the help of AI tools, which can make mistakes. Prices, specifications, general information and availability may change, so confirm the details with the manufacturer, other news sources or a dealer.